Resume

Experience

Consulting Product Manager
Self-Employed
May 2023 to present

Using my background in product management, technology, UX, and design to consult on various projects at companies ranging from large CPGs to stealth startups.

Director, eCommerce Technology and Innovation
Anheuser-Busch - Sales eCommerce
October 2021 to February 2023

Guiding developers, product managers, and key stakeholders toward the leading edge of eCommerce at Anheuser-Busch. We have inherited, updated, and managed a company-wide product finder at BuyBeerOnline.com. However, the most exciting thing we are working on right now is an alcohol delivery/pickup service, DrinkRunnr, which is live in Texas and Georgia. DrinkRunnr is a 3-tier compliant digital beverage marketplace that is managed by my team and powered via a partnership with Bottlecapps. We are using it as a testing and learning platform to share with our retail partners. It has the additional benefit of giving more local retailers an eCommerce presence.

Sr. Manager, Web Development
Anheuser-Busch - draftLine STL
Jan 2020 to October 2021

In the midst of the pandemic, while our brands shifted their strategy and overall messaging, I not only internalized much of our day-to-day web activity but also hired and managed a world-class team. I implemented in-house project management, front-end development, and content authoring. My service tracked and implemented 120+ changes each month while meeting our SLAs.

Sr. Manager IT Customer Experience & Service Desk
Anheuser-Busch
Jan 2019 to Dec 2019

Successfully managed a first-level internal IT help desk that executes over 90k tickets a year with a ~99% on-time resolution SLA and a ~95% customer satisfaction rating. In addition, I also worked with incoming projects to advise the owner on customer experience ideas and practices, while managing the communication of certain new features and upgrades.

North American Performance Manager for Business Intelligence
Anheuser-Busch
Feb 2018 to Jan 2019

Stabilized the current infrastructure, reduced costs across North America and laid the groundwork for future deployment of new technologies.

Technology Trainee
Anheuser-Busch
Jul 2017 to Feb 2018

A multi-month rotation program focusing on innovation and technology. This program prepares future company leaders for management roles through high-impact, high visibility projects. I participated in two 12-week problem-solving projects, implementing new processes and designs, along with cross-training in many departments within the organization.

Leadership Program Coordinator
Camp Ramah in California
Mar 2016 to Jul 2017

Planned a brand new leadership program four months before its launch date and executed it successfully for over 100 rising high school juniors. The program focused on providing participants with personal and interpersonal skills.

Design and User Testing Team Lead
Serve IT Clinic
Jan 2015 to Apr 2017

A multi-semester internship where I collaborated with our external designers to outline and implement client systems for local not-for-profit businesses.

eCommerce Engagement Committee
Anheuser-Busch
October 2022 to February 2023

I strive to make the eCommerce team feel acknowledged, rewarded, and ultimately engaged with the company and coworkers. Helped to plan events, information sessions, candid panels, and more for the larger team.

Solutions Dept. Engagement Committee - Rewards and Recognition Pillar
Anheuser-Busch
Mar 2018 to October 2021

Created an automated awards system using Microsoft Forms and Power Automate (formerly Flow) to run awards through approvals and notify managers. I then set up a PowerBI dashboard available to senior management to view their awards and how their direct reports are engaging with the recognition platform.

Beer Baron
Anheuser-Busch

In charge of keeping the department’s fridges always stocked with fresh beer. Worked with a team to ensure adequate distribution of styles, new brews, and removal of out-of-date beer.

Education

Skills & Languages